Australian owned, George Hartnett Funerals is committed to exceeding the needs of every family we serve by creating a heartfelt tribute that will be remembered for years to come. Whether the funeral you wish is modern, cultural or traditional, we can meet all of your contemporary funeral needs.
We will give you our compassion, respect, experience and tenderness. Through personal care and attention, by caring as much about the funeral service as you do, and by paying attention to even the smallest detail, the funeral you create will be a special and lasting tribute to your loved one.
We committed ourselves to providing you with care and support before, during and after the funeral service is over. We offer online tribute pages so that you can share your precious memories with family and friends, hold regular grief support seminars and offer special memorial services to honour missing loved ones at important times of the year.
More information about the services we offer is available.
Code of ethics
All George Hartnett Funerals locations are members of the Australian Funeral Directors Association (AFDA) and are proud to uphold the highest standards of business, professional and personal conduct set out in the AFDA’s Code of Ethics.
The AFDA Code of Ethics is designed to ensure both community needs and expectations are met in all aspects of service delivery. The Code is your assurance of sincere care and professional service, particularly at a time of uncertainty and distress for grieving family and friends.
More information about the AFDA and their Code of Ethics is available.
Compliance
Requirements for funeral directors change from time to time to meet fundamental and legitimate occupational health and safety, public health, consumer protection, legal and community standards.
Each George Hartnett Funerals home complies with all legislation and regulations applicable in Queensland. As leaders in the provision of funeral services, George Hartnett Funerals continually invests in the training of our funeral directors so they remain fully aware of their compliance obligations and can meet them. This is another way George Hartnett Funerals ensures the families of Queensland get the very best of service.
Customer feedback
George Hartnett Funerals is always looking to improve so that we can be the very best funeral directors we can.
We take pride in providing the highest levels of service to the people of Queensland and we love to hear from satisfied families. We also understand that, at times, you may feel there are issues that have not been resolved to your complete satisfaction.
To ensure your views are heard, we have a feedback procedure. Compliments or complaints can be made at one of our funeral homes, via the form on this website or by filling in our customer survey which is sent approximately 21 days after the funeral service.
Once your feedback is received, you will be contacted by a manager who will respond to your feedback quickly and efficiently. We will seek to find a resolution you are completely happy with.